Privacy Policy
Last Updated: October 14, 2026
StableICE, LLC ("StableICE", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application (MobileICE), and connected hardware products (ICEolate).
Information We Collect
We may collect the following types of information: (a) Personal Information — name, email address, and other contact details you provide when registering or contacting us; (b) Device & Usage Data — information about your smartphone, operating system, app usage patterns, and session logs; (c) Equine Health Data — sensor readings, heat signature data, training session records, and reports generated by ICEolate and MobileICE; (d) Location Data — approximate location if you grant permission, used to contextualize training sessions.
How We Use Your Information
We use the information we collect to: provide, operate, and improve our products and services; generate ICEotherm reports and training session analyses; send you alerts, notifications, and product updates; respond to your inquiries and support requests; comply with legal obligations; and conduct research to improve equine health monitoring technology.
Sharing of Information
We do not sell your personal information. We may share your information with: veterinarians, farriers, trainers, or other care team members you explicitly authorize through the MobileICE app; service providers who assist us in operating our platform (subject to confidentiality agreements); law enforcement or regulatory authorities when required by law; and successors in the event of a merger, acquisition, or sale of assets.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information and equine health data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at help@stableice.com.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; opt out of certain data processing activities; and lodge a complaint with a supervisory authority. To exercise these rights, contact us at help@stableice.com.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the 'Last Updated' date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: help@stableice.com